From Software as a Service to Service as Software

For years, the prevailing model has been Software as a Service (SaaS). However, we may be on the brink of a new way of looking at it:

Service as Software.

The distinction between these two concepts is subtle yet impactful. While SaaS provides users with tools to perform their work, Service as Software leverages software, data, and AI agents to deliver tangible outcomes.

This shift means less emphasis on "here is a dashboard" and more focus on "here is the decision, the action, the workflow, and the follow-through."

This represents a significant transformation in the realms of finance, EPM, and enterprise transformation.